Hi,
I sent my Epson printer for servicing(pickup) since 1/6/2011 and was told that the repair is not completed. How long does it take to repair a boot up error status? I have worked at a printer testing company before and all you need is to flash a new firmware to the printer.
Two weeks is too long for a printer repair. Is that an acceptable service level of a repair duration? Might as well do a 1 to 1 exchange for your customers rather than a repair.
Also please get your repair tracking system in good shape. Twice i called in different days, twice I was told that your system is having problems. Even best, the first time I called, your CSO promised to call me back (since the system was down) but did not fulfill his promise! My mistake was not asking for that CSO's name. Today, same thing happened; system down.
I need to use my printer and I need it urgently. I have been an Epson supporter for many years now and this episode has given me doubts about Epson printer. This unit is less than 1 year old, is unusable and takes more than 2 weeks to solve.
Hence I request for my printer to be fixed immediately and Epson to update me when I can get by unit back. I will also send this feedback form to the service repair status form.
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